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BBC Discontinued Support of the Windows Media Audio

In February 2015 the BBC discontinued support of the Windows Media Audio (wma) format for their live internet radio streams and on demand services. We are currently able to offer alternative streams for the Q2 so that reception of BBC live broadcasts can be maintained for all national and local stations worldwide. This change has happened automatically so there is no need to retune your radio.

Unfortunately because of the way that podcasts and on demand services are now delivered by the BBC, the Q2 Radio, like many other devices of its type, is unable to receive these streams and so they have been removed from the set-up app. We regret the loss of BBC on demand services from the platform but as this is the result of the actions of a third party it is beyond our control. Podcasts and on demand services from non-BBC radio stations will, of course, remain fully operational.

For more information on this subject please visit the BBC website:


Q2 Technical Support

You can place an order via the telephone during office hours on 0844 800 8528.

For general enquires about an existing order or returns queries, please call us during office hours on 0844 800 8528
or e-mail: customersupport@q2radio.co.uk.

For technical support, please e-mail: techsupport@q2radio.co.uk.

Office Opening Hours: Monday to Friday: 9:00am - 5.30pm.


To review our delivery policy, please visit the Terms & Conditions page.


To review our returns policy, please visit the Terms & Conditions page.
If you wish to return an item for exchange or refund: Complete our online form including: order number, product code, the reason for the return and whether you want a refund or a replacement. We will e-mail you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.

Click here for our online returns form.

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Customer Comments:

  • Profile Pic Sophie

    I just got my Q2 - soooo easy to use. Set up a dream sounds great and take it round the house everywhere with me. Luv the tipping to change stations.

  • Profile Pic Pete

    My Blue Q2 is the colour of the Gulf of Mexico; now it's setup with Radio Margaritaville and Sun 99.5 I can have the sounds of the Sunshine State at the BBQ this weekend!

  • Profile Pic Marie

    Loving my little Pink Q2!!! The design is great and even i found it very easy to set up and use!! now just by rolling it over i can have my Friday night Party music, RnB,80's Classics and the sport for the other half (yawn). Great Product with great sound!!

  • Profile Pic Michaela

    great little radio the Q2, only problem is the kids keep pinching it cos its so easy to use. Found it in the bathroom yesterday. last night we were listening to a Detroit radio station we loved when we were in the States. -sooooo cooool

  • Profile Pic Petr

    Love this little thing! Finally I can listen to the my weird and wonderful stuff streamed in czech from Prague. How cool is that!

  • Profile Pic James

    Awsome!!! My blue one is wedded to Surfside 1640AM. So much sound from such a little box. Works by the BBQ too.

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