Q2 Questions
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Setup Application
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Application Installation
- How do I install the Q2 Internet Radio Set up Application?
- Why must I install the Set-up Application?
- I'm using Windows Vista and I didn't get a Desktop icon on installation!
- I get error "connection to server failed" when I install the file I have downloaded
- I get loads of security messages and unsigned driver errors when I try to install the set-up app
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Application Download
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Radio Firmware Update
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Application Update
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Wireless Compatibility
- Will the radio connect to wifi Hotspots?
- Will the radio connect to secure networks?
- How do I know which wireless network I'm connected to?
- Will the radio work with my BT Homehub?
- Will the radio work with a Sky Router?
- Will the Radio be compatible with my new 802.11n router?
- I cannot see my router in the Networks tab on the app
- Can I use the Q2 in a hotel or other wi-fi hotspot?
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Battery
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LED Status Lights
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Audio
- Why are some stations quieter than others?
- Why do some stations have poor sound?
- The radio has a 3.5mm stereo headphone jack socket. Will I get stereo from this?
- Is the Radio stereo?
- When I change the initial volume in the settings tab it doesn't seem to work.
- What bit rates does the Radio support?
- What is the audio specification of the amplifier and speakers?
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Radio Stations
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Using the Setup Application
- I cannot drag any stations onto my radio.
- I keep pressing the refresh button but I can't see any available network connections
- The settings tab is blank. I cannot adjust turn on volume.
- I get "Error: cannot find main class" or "cannot find jvm.dll" when I launch the app
- I have downloaded and installed the set up application and plugged in the radio but nothing works
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Tipping & Tilting
Q2 Wi-Fi Internet Radio
Welcome to the Q2 Internet Radio Support homepage. If you have any questions about your new Radio here is the place to find out the answers. Select a category from the menu to see a list of frequently asked questions.
BBC Discontinued Support of the Windows Media Audio
In February 2015 the BBC discontinued support of the Windows Media Audio (wma) format for their live internet radio streams and on demand services. We are currently able to offer alternative streams for the Q2 so that reception of BBC live broadcasts can be maintained for all national and local stations worldwide. This change has happened automatically so there is no need to retune your radio.
Unfortunately because of the way that podcasts and on demand services are now delivered by the BBC, the Q2 Radio, like many other devices of its type, is unable to receive these streams and so they have been removed from the set-up app. We regret the loss of BBC on demand services from the platform but as this is the result of the actions of a third party it is beyond our control. Podcasts and on demand services from non-BBC radio stations will, of course, remain fully operational.
For more information on this subject please visit the BBC website:
http://iplayerhelp.external.bbc.co.uk/help/playing_radio_progs/changes_audio_formats
Regards
Q2 Technical Support
Customer Comments:
says:
I just got my Q2 - soooo easy to use. Set up a dream sounds great and take it round the house everywhere with me. Luv the tipping to change stations.
says:
My Blue Q2 is the colour of the Gulf of Mexico; now it's setup with Radio Margaritaville and Sun 99.5 I can have the sounds of the Sunshine State at the BBQ this weekend!
says:
Loving my little Pink Q2!!! The design is great and even i found it very easy to set up and use!! now just by rolling it over i can have my Friday night Party music, RnB,80's Classics and the sport for the other half (yawn). Great Product with great sound!!
says:
great little radio the Q2, only problem is the kids keep pinching it cos its so easy to use. Found it in the bathroom yesterday. last night we were listening to a Detroit radio station we loved when we were in the States. -sooooo cooool
says:
Love this little thing! Finally I can listen to the my weird and wonderful stuff streamed in czech from Prague. How cool is that!
says:
Awsome!!! My blue one is wedded to Surfside 1640AM. So much sound from such a little box. Works by the BBQ too.