Q2 Questions
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Setup Application
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Application Installation
- How do I install the Q2 Internet Radio Set up Application?
- Why must I install the Set-up Application?
- I'm using Windows Vista and I didn't get a Desktop icon on installation!
- I get error "connection to server failed" when I install the file I have downloaded
- I get loads of security messages and unsigned driver errors when I try to install the set-up app
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Application Download
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Radio Firmware Update
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Application Update
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Wireless Compatibility
- Will the radio connect to wifi Hotspots?
- Will the radio connect to secure networks?
- How do I know which wireless network I'm connected to?
- Will the radio work with my BT Homehub?
- Will the radio work with a Sky Router?
- Will the Radio be compatible with my new 802.11n router?
- I cannot see my router in the Networks tab on the app
- Can I use the Q2 in a hotel or other wi-fi hotspot?
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Battery
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LED Status Lights
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Audio
- Why are some stations quieter than others?
- Why do some stations have poor sound?
- The radio has a 3.5mm stereo headphone jack socket. Will I get stereo from this?
- Is the Radio stereo?
- When I change the initial volume in the settings tab it doesn't seem to work.
- What bit rates does the Radio support?
- What is the audio specification of the amplifier and speakers?
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Radio Stations
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Using the Setup Application
- I cannot drag any stations onto my radio.
- I keep pressing the refresh button but I can't see any available network connections
- The settings tab is blank. I cannot adjust turn on volume.
- I get "Error: cannot find main class" or "cannot find jvm.dll" when I launch the app
- I have downloaded and installed the set up application and plugged in the radio but nothing works
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Tipping & Tilting
I get error "connection to server failed" when I install the file I have downloaded
This can happen because the file you downloaded initially is actually a download manager which wants to access the internet to find the correct application file for your particular machine. Depending on your firewall and its settings one of the following may occur when access to the internet is required by the download manager:
1) If your firewall gives you a choice to Allow or Deny access to the internet you should always choose to allow the "Q2 Installer" to access the internet. Installation will pause until you make this selection and will fail if you deny access to the internet.
2) If your firewall or virus checker is set to always block all programs from accessing the internet then the installation will fail. In this case you may find that there is an option in the virus checker/firewall settings where you can choose which programs are exceptions to the rule and allowed access. Please refer to your virus checker/firewall user documentation for further details and make the "Q2 Installer" an exception.
3) If neither of the above work you can temporarily disable the virus checker or firewall while you try the Q2 installation again. Once the installation has finished sucessfully do not forget to reactivate the virus checker.
You will need to consult the user documentation that came with the particular virus checker you are using in order to find out the correct way to make these adjustments. If you are using the popular Norton's anti-virus the following link may prove useful:
http://service1.symantec.com/support/nip.nsf/docid/2003071515220236
Customer Comments:
says:
I just got my Q2 - soooo easy to use. Set up a dream sounds great and take it round the house everywhere with me. Luv the tipping to change stations.
says:
My Blue Q2 is the colour of the Gulf of Mexico; now it's setup with Radio Margaritaville and Sun 99.5 I can have the sounds of the Sunshine State at the BBQ this weekend!
says:
Loving my little Pink Q2!!! The design is great and even i found it very easy to set up and use!! now just by rolling it over i can have my Friday night Party music, RnB,80's Classics and the sport for the other half (yawn). Great Product with great sound!!
says:
great little radio the Q2, only problem is the kids keep pinching it cos its so easy to use. Found it in the bathroom yesterday. last night we were listening to a Detroit radio station we loved when we were in the States. -sooooo cooool
says:
Love this little thing! Finally I can listen to the my weird and wonderful stuff streamed in czech from Prague. How cool is that!
says:
Awsome!!! My blue one is wedded to Surfside 1640AM. So much sound from such a little box. Works by the BBQ too.