Terms & Conditions

Welcome to the Q2 Internet Radio website terms and conditions for use. This website is owned and operated by
Armour Home Electronics Limited (company number 01530915 registered in England & Wales, VAT number GB 215 7682 54), and is trading as Q2 Internet Radio.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Making a Purchase

Making a purchase from the Q2 Internet Radio website could not be easier. You can add the Q2 Radio to basket from most pages of this website. After you have finished your selection you will be asked for a few details that we need to be able to complete the order.

All products offered on the Q2 Internet Radio website are subject to availability. Should an item or colour finish be out of stock it will be automatically ordered from Armour Home Electronics Limited, and the customer notified and advised of the estimated delivery timescale. The customer has an option to cancel the order should a delay be unacceptable.

We accept most major credit and debit cards, including VISA, MasterCard, Switch and Maestro. Payment card details are taken in by the Sage Pay secure checkout, which uses 128 bit encryption. The value of orders placed from outside the United Kingdom will be converted to local currency by the credit card company.

Receipt of orders placed via the internet is confirmed by return e-mail. It does not signify that a contract as yet exists between Armour Home Electronics Limited and the customer. Acceptance of an order, and hence the existence of a contract, is confirmed when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before initiating despatch.

All required fields and sections of the online order forms must be completed with the correct information to avoid subsequent delays in order processing. Entry of customer and payment details is received by the Sage Pay Secure Server and verified for our mutual security. Should proof of identification and/or address be required we will contact you. We will also contact you should any problems arise regarding debit/credit card authorisation.

Cancellation by Us

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; if the delivery address or billing address for the products is outside the UK; if the delivery is to a PO Box or Shop and Ship Address; where there is sufficient evidence to suggest that fraud is being perpetrated; and if we believe you are under 18. If we decline or cancel an order we will refund all amounts paid in respect of that order.

Delivery Options

Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance, and must be signed-for on receipt. However, whilst every effort will be made to ensure deliveries are made on the scheduled day,
Armour Home Electronics Limited cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date. Please note that all dispatch and delivery times are approximate.

If you have any particular instructions relating to delivery then please state this in the "delivery instructions" box provided on the order confirmation page. For example, if you would like us to leave the products with a neighbour if you are not available to sign for them.

If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to Armour Home Electronics Limited. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.
As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.

Armour Home Electronics Limited shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products. Products sent to remote parts of the United Kingdom may take longer to deliver.

Returns Policy

If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify Armour Home Electronics Limited within 3 days of receipt by fax or e-mail.

It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to Armour Home Electronics Limited within 3 days of receipt by fax or e-mail.

All goods must be checked thoroughly prior to signing at time of delivery as neither Armour Home Electronics Limited nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.

It is the customer's responsibility to notify Armour Home Electronics Limited of any incorrect goods supplied within 3 days of receipt.

Armour Home Electronics Limited will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.

Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by
Armour Home Electronics Limited personnel at their premises. All returns must be with the original manufacturers packaging.

The customer may cancel the order within 28 days from the day after receipt of the goods. The purchase price, less carriage, of unwanted goods returned to Armour Home Electronics Limited in their original condition and with their original packaging will be refunded. The customer is liable for all carriage charges relating to the return of unwanted items. Alternatively, the opportunity to negotiate an exchange for an item of the same value will be made available.

Armour Home Electronics Limited will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality. Any refund due will be processed within 30 days from the date of cancellation of an order.

Customers' rights to return goods are protected under the EU Distance Selling Directive which can be found at the following link: http://www.hmso.gov.uk/si/si2000/20002334.

The above terms do not affect your statutory rights.

Warranty claims

The Q2 Internet Radio relies on internet radio broadcasts that are not within the control of Armour Home Electronics Limited and we will not accept Warranty claims relating to provision of internet radio services, including, but not limited to, availability or format of services provided. If you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact Armour Home Electronics Limited giving full details of the problem. We will then contact you to advise you what action we will take.

Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.

Privacy Policy

Armour Home Electronics Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on the Q2 Internet Radio Website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login).
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third-parties for goods delivery purposes.

Any information collected by Armour Home Electronics Limited, including that gathered at the time of ordering, is collected lawfully and in accordance with the Data Protection Act 1998.

Armour Home Electronics Limited do not sell or transmit any customer's personal information, including e-mail addresses, to any organisation for any purpose other than for processing orders placed with us (where necessary).

Where there is sufficient evidence to suggest that fraud is being perpetrated, Armour Home Electronics Limited reserve the right to pass identification, such as name, address, email and ISP details, to other businesses, fraud databases and relevant authorities.